Refund policy

Last Updated: June 2026

Overview

At Restryde™, we take pride in the quality of every Foot Sleeve with Adjustable Support Straps we deliver. If you are not fully satisfied with your purchase, we are here to help. Please read this policy carefully to understand your options and the steps involved in requesting a return or refund.

Please note: Return shipping costs are the responsibility of the customer. Restryde™ does not offer free returns at this time.

Eligibility for Returns

We accept returns within ** days** of the confirmed delivery date, provided the following conditions are met:

  • The item is in its original condition — unused and unworn

  • All original components, accessories, and packaging are included and intact

  • The product shows only signs of careful handling — items with damage resulting from misuse are not eligible

  • For hygiene reasons, any product intended for direct body contact must not have been worn or used

  • If an item was identified as defective at the time of delivery, this must be communicated to us immediately upon receipt

We reserve the right to decline a return if there is reasonable evidence that the item has been used, worn, or damaged due to improper handling after delivery.

Non-Returnable Items

The following are not eligible for return:

  • Items that have been worn, used, or washed

  • Products returned without prior authorization from our support team

  • Items missing original packaging, parts, or accessories

  • Products damaged due to misuse, improper care, or accidents after delivery

  • Items purchased during final sale or clearance promotions

Return Request Process

To initiate a return, follow these steps:

  1. Email us at support@restryde.store with the subject line: "Return Request – [Your Order Number]"

  2. Include the following in your email:

    • Your order number

    • Your full name

    • Reason for the return

    • Clear photos of the product (required if you are reporting damage or a defect)

  3. Wait for authorization. Our team will review your request and respond within [2–3] business days with instructions and the correct return address.

    ⚠️ Important: Do not send your return to any address until you have received written authorization and a designated return address from our team. Returns sent without authorization may not be processed.

Once your return is received, it will be reviewed within ** business days**. If all conditions are met, your return will be officially acknowledged and your refund initiated within this period.

Return shipping costs are the responsibility of the customer, except in cases where we have sent a defective or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at support@restryde.store with:

  • Your order number

  • A clear description of the issue

  • Photos clearly showing the damage or defect

In these cases, we will cover the cost of the return and offer you a full refund or replacement at no additional charge.

Refund Process

Once we receive your returned item, our team will inspect it to confirm it meets the return eligibility criteria. You will be notified of the outcome via email.

If approved:

  • Your refund will be issued to your original payment method

  • No additional fees will be charged for processing the refund

If declined:

  • We will notify you of the reason

  • The item may be returned to you at your expense if requested

    Please note: Original delivery/shipping fees are non-refundable unless the return is due to our error.

Refund Approval & Processing Times

  • Refund review and approval: within ** business days** of receiving your return

  • Refund issued to your payment method: within [5–10] business days of approval

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account

Exchanges

We do not currently offer direct product exchanges. If you would like a different size or variant, please:

  1. Submit a return request for your original item (if it meets return eligibility requirements)

  2. Place a new order for the desired item on www.restryde.store

Order Cancellations

Because our fulfillment process begins promptly after an order is placed, cancellations are only possible within [12 hours] of purchase and before the order has entered processing or dispatch.

To request a cancellation, email support@restryde.store immediately with the subject line: "Order Cancellation – [Your Order Number]"

If your cancellation is approved before dispatch:

  • A full refund will be issued to your original payment method within [5–10] business days

If your order has already shipped:

  • Cancellation is no longer possible at that stage

  • Please wait until your order is delivered, then follow the standard return process if you wish to send it back

    Note: As some orders are shipped internationally, transit times may be longer than expected and are beyond our control. If your order is already in transit, we ask that you wait for delivery before initiating a return.

Late or Missing Refunds

If your refund has not appeared within the expected timeframe, we recommend the following steps:

  1. Check your bank account — processing times vary between financial institutions

  2. Contact your credit card provider — it may take several business days for the refund to post

  3. Contact your bank directly — there is sometimes a processing delay on their end

If you have completed these steps and still have not received your refund, please reach out to us at support@restryde.store and we will investigate promptly.

Contact Information

Our support team is ready to assist you with any questions about your return, refund, or order.

📧 support@restryde.store
🌐 www.restryde.store

We aim to respond to all inquiries within 1–3 business days.